88 Malaysia Privacy Policy – Data Protection & Member Privacy

This Privacy Policy is published by 88 Malaysia and explains how we collect, use, store, protect, and disclose the personal data of our platform's members and visitors. This policy applies to all users who access the 88 Malaysia website, register an account, make deposits or withdrawals, use our customer support services, or interact with any part of our platform.

By registering an account or continuing to use the platform 88 Malaysia, you are expressing your consent to the collection and use of your personal data as described in this policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

88 Malaysia collects your personal data through various means as you use our platform. The data collected can be grouped into several categories:

Data You Provide Directly:

• Full name, username, and password
• An active Malaysian phone number
• Email address
• Date of birth (for age verification)
• Malaysian bank account or e-wallet details (Touch 'n Go, GrabPay, DuitNow, and others) for withdrawal processing
• Identity documents such as MyKad when requested for identity verification

Automatically Collected Data:

• Your device's IP address
• Web browser type and version
• Device type (mobile phone, tablet, laptop)
• Operating system
• General location data based on IP address (state within Malaysia)
• In-platform game and betting activity logs
• Deposit and withdrawal transaction history
• Time and duration of platform usage sessions

Cookie & Tracking Technology Data:

• Session cookies to maintain your logged-in status
• Preference cookies to remember your display settings
• Analytics data on how you navigate the platform (pages visited, time spent)

88 Malaysia only uses your personal data for legitimate and relevant purposes. Below are the specific purposes for which your data is used:

88 Malaysia will not use your personal data for any purpose other than those stated above without obtaining your fresh consent. If you have previously given consent to receive marketing communications, you may withdraw that consent at any time by contacting us at support@88malaysia.asia.

88 Malaysia upholds the principle that members' personal data is never sold or shared for commercial purposes. However, there are limited circumstances in which we may need to share data with certain parties:

Third-Party Service Providers Directly Involved in Our Operations:

• Payment processors — e-wallet and FPX providers that process your deposit and withdrawal transactions (Touch 'n Go, GrabPay, DuitNow, Maybank2u, CIMB Clicks, and others). They only receive the data necessary to process your transaction
• Game providers — companies that provide slots, Live Casino and Sports Betting software. Only the minimum data required to verify your gaming session is shared
• Cloud computing service providers — servers that store our platform data, all bound by strict confidentiality agreements

Disclosures Required by Malaysian Law:

• When required by a valid Malaysian court order
• To Bank Negara Malaysia or the relevant regulatory body where required for financial investigations
• To Malaysian law enforcement authorities in criminal investigations relevant to our platform
• To fulfil obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001

88 Malaysia implement a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL Encryption for all data transmitted between your browser and our servers
• Encryption of stored data (data-at-rest) for all sensitive data stored in our database
• Role-based access control (RBAC) — only staff who require access to specific data in order to carry out their duties are granted such access
• Two-factor authentication (2FA) for all administrative access to internal systems
• Regular security audits by an independent party to identify and remediate vulnerabilities
• 24/7 monitoring to detect suspicious activity or attempted breaches
• Data backups encrypted at geographically separate locations
• Staff training ongoing training on data security and privacy best practices

While we take all reasonable precautions, no security system is entirely foolproof. You also play an important role in keeping your account secure — use a strong and unique password, enable two-factor authentication where available, and never share your login credentials with anyone.

88 Malaysia retains your personal data only for as long as necessary for the purpose it was collected, or as required under applicable Malaysian law. Our general data retention guidelines are as follows:

• Active account data — retained for the duration your account remains active and for a period of 2 years following account closure
• Financial transaction records — retained for a minimum of 7 years in accordance with the Malaysian Companies Act and relevant financial regulations
• Customer support communication logs — retained for 3 years from the date of communication
• Game activity log data — retained for 3 years for dispute resolution and compliance purposes
• Identity verification records — retained for 5 years from the date of verification or account closure, whichever is later
• Analytical cookie data — retained for a maximum of 12 months from the date of collection

Once the retention period has expired or the data is no longer needed, 88 Malaysia will securely delete or anonymise that data using methods that prevent recovery. You may request early deletion of your data subject to any legal retention requirements that necessitate certain data being retained.

Platform 88 Malaysia use cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your user experience. The following are the types of cookies we use:

You can manage your cookie settings in your web browser's preferences. Please note that disabling required cookies may affect the platform's functionality 88 Malaysia. Optional cookies can be disabled without affecting the core functionality of the platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA 2010), you have the following rights regarding your personal data held by 88 Malaysia:

• Right of Access — you have the right to request and receive a copy of the personal data we hold about you in a readable format
• Right to Rectification — you have the right to request correction of any data that is inaccurate, outdated, or incomplete
• Right to Erasure — you have the right to request deletion of your personal data, subject to legal retention requirements that mandate certain records be kept
• Right to Withdraw Consent — you may withdraw consent for marketing data use at any time without affecting your access to the platform
• Right to Restrict Processing — under certain circumstances, you may request that we restrict how we process your data
• Right to Data Portability — you may request a copy of the data you have provided to us in a structured, machine-readable format
• Right to Lodge a Complaint — you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated

To exercise any of the rights above, please contact our privacy team at support@88malaysia.asia with the email subject line "Privacy Rights Request" and specify the type of request you are making. We will process your request within 21 working days from the date of receipt. For more complex cases, we may require up to 45 days and will notify you if this is the case.

Platform 88 Malaysia is intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. All new accounts go through an age verification process during registration.

If we discover that we have inadvertently collected personal data from someone under the age of 18, we will delete that data immediately and close the account in question. If you are a parent or guardian and believe your underage child has registered an account at 88 Malaysia, please contact us immediately at support@88malaysia.asia and we will take prompt action.

88 Malaysia reserves the right to amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry best practices. When significant amendments are made, we will:

• Updating the "Last Updated" date at the top of this page
• Displaying an in-platform notice indicating that the policy has been updated
• For amendments involving significant changes to how we manage your data, we will send you a direct notification via email

Continued use of the platform 88 Malaysia after an amendment takes effect will be considered acceptance of the revised policy. If you do not agree with any amendment, please discontinue use of the platform and contact us.

For any enquiries, concerns, or requests relating to this Privacy Policy, please contact us via:

• Email: support@88malaysia.asia (subject: "Privacy Policy Inquiry")
• Live Chat: Available 24/7 within the platform for logged-in members